Mitzie & Sie

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Terms and Conditions

Welcome to Mitzie & Sie Sewing & Crafts! Please read these Terms and Conditions carefully before using our website or purchasing any of our handmade goods. By accessing or using our website, you agree to be bound by these terms.

General Information

This website is operated by Mitzie & Sie Sewing & Crafts. Throughout the site, the terms “we,” “us,” and “our” refer to Mitzie & Sie Sewing & Crafts.
All goods sold on this website are handmade and may have slight variations or imperfections due to their artisanal nature.

Ordering and Payment

Orders placed on our website are subject to availability. We reserve the right to refuse any order for any reason.
Payment must be made in full at the time of purchase.

Shipping and Delivery

We ship worldwide via Australia Post and aim to process orders within [3] business days.
Delivery times are estimates and may vary depending on location and shipping provider.

Returns and Refunds

Our return policy applies to defective or damaged items. Please refer to our Return Policy for more details.
We do not accept returns for customized or personalized items unless they are defective.

Intellectual Property

All content on this website, including images, text, and designs, is the intellectual property of Mitzie & Sie Sewing & Crafts and may not be used without our permission.

Liability Disclaimer

We are not liable for any damages resulting from the use of our website or products beyond their intended purposes.
As handmade items, variations in color, pattern, size, or finish are natural and should not be considered defects.

Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.

Contact Information

For questions about these Terms and Conditions, please contact us using the details in our Contact Us section.

Return and Refund Policy

We take pride in our handmade sewn creations and want you to be completely satisfied with your purchase.

Please read our return policy carefully:

Eligibility for Returns:

Returns are accepted within 30 days of purchase for items that are defective or damaged.
To be eligible for a return, items must be unused, unwashed, and in their original condition.

Non-Returnable Items:

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
Sale items are final and not eligible for returns.

Return Shipping:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds and Exchanges:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 10 business days.
Exchanges are available for defective or damaged items.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos for verification.
We will work with you to resolve the issue promptly.

Initiating a Return:

To start a return, contact us at mail@mitzieandsie.com.au with your order number and details about the issue including any photos.
If the return is approved, you will receive instructions on how to return the item.

Terms and Conditions

Return and Refund Policy

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